Bruce Lynton

Bruce Lynton Star Rating

Sales4.720 comments from 47 reviewsNote that only reviews where comments were provided are shown below. Service4.555 comments from 138 reviewsNote that only reviews where comments were provided are shown below.


Our Dealership star rating is based on customer satisfaction scores from real customers who have completed a BMW Group Australia online survey following a recent sales or service transaction.

You will also see below customer comments, which accompanied some scores and which appear here unedited.

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Customer Comments

Sales
  • 5.0 The sales persons was friendly and informative, All questions were answered, and he offered his assistance which was greatly appreciated. The whole process was quick and painless. Well done.
  • 5.0 A great experience salesman Garry was excellent . All necessary info was supplied without me to ask too many questions. Over all I cannot fault the purchasing experience.
  • 4.0 Everything was fine
  • 5.0 The sales staff were very attentive and patient while I made my decision. They made the whole experience wonderful and exciting.
  • 5.0 All good
  • 5.0 The dealer allowed us to take the vehicle home to ensure that it would suit our family needs. They were most obliging.
  • 3.0 *Price changed/increased on signing the contract!! *Promised of following up after my purchase but no follow up at all happened!!
  • 5.0 Joe and the whole team at Bruce Lynton were extrememly helpful and moved very quickly to get my new car to me ASAP. Very happy with the service and the car. Thank you.
  • 5.0 The service was excellent with the correct responses and follow up that was expected and not intimidatory.
  • 5.0 3rd time I have gone through Bruce Lynton and always has been 5 stars.
  • 3.0 Vehicle was delivered on time but the m sport option was not fully installed according to the list. The bmw individual exterior aluminium line still has not installed
  • 5.0 I was very impressed with the personal service I received from the team at Bruce Lynton BMW. A special thanks to Peter Mills and Amanda Jones. Looking forward to buying my next BMW.
  • 4.0 Our Salesman was very perceptive and worked with us to meet our requirements. He wasn't too pushy which was nice.
  • 4.0 I felt rushed not enough time to consider options
  • 5.0 Amanda Jones and Peter Mills handled my purchase and having purchased both Mercedes Benz and Porsche cars previously - their service out shone anything i have ever recieved in my past dealings.
  • 4.0 Very good experience
  • 5.0 The customer service I experienced was exceptional. Staff were helpful, informative and efficient. The whole process was seamless and effortless. I was shown through the car on the delivery day and made aware of all the cars functions and felt comfortable driving it away. Even after purchasing the car I received phone calls asking if I was enjoying my new car and if I had any further questions.
  • 5.0 If this was an Ebay store I would have said ' AAA+++ service, would use again, great product and great delivery'
  • 4.0 Fantastic service!!! Strongly recommend
  • 5.0 Although our original salesperson left before delivery of our new vehicle, we found Gary to be very helpful.
Overview


Service
  • 5.0 Very helpful.
  • 5.0 I was treated like a king. totally unexpected. great experience.
  • 5.0 Service Staff were excellent
  • 4.0 The service team (Keith) were very prompt with notifying me of the work that needed to be carried out on my vehicle during the scheduled service. Keith was very courteous.
  • 5.0 My first visit to Bruce Lynton was most impressive. I was updated and informed the entire duration that the car was being serviced and very happy with the end result. :-)
  • 1.0 Rude staff, long wait
  • 4.0 The actual service was uneventful, save that the original servcie booking made via the Bruce Lynton website became 'lost', and I had to reschedule the appointment to occur aobut 10 days later.
  • 5.0 Everything done really well but car is actually now in my sons name
  • 5.0 Five Star Service !!
  • 4.0 No Problems all staff helpful. Parts and Labour I believe to expensive.
  • 2.0 way too expensive
  • 1.0 I suggest you ask the managing director of the dealership for a copy of my letter dated 9 April 2013, which details my concerns. I'm still waiting for a reply.
  • 5.0 It was a Driveway service only but the experience could only be described as excellent!
  • 4.0 I mixed up the date my car was booked in...but iot was accepted and dealt with anyway which was pleasing. I understood that because I had mixed up the date there was no coutesy car available
  • 4.0 It's very easy to deal with the service department at Lyntons. From booking to picking your car back up is no fuss. Brendan is an absolute pleasure to deal with.
  • 3.0 Having had the service booked for over three weeks there was not enough oil for the gearbox in stock and the service took an extra day while we waited for oil to come in.
  • 4.0 Perfectly happy with the way everything was handled, but the driver's door had dropped marginally when I left. I could feel it didn't close cleanly and have experienced that previously.
  • 3.0 On going rattles still exist and the vehicle is booked in again for the 29/4/13. Rattles have persisted since new and this will be the fifth attempt to rectify.
  • 5.0 Excellent service at Bruce Lynton BMW.
  • 2.0 . I have to drive 90minutes to get there. When I returned and drove towards home my car alerts again went off and I had to return the car , pick up another loan car and return 2 days later.
  • 5.0 Excellent service department with professional staff.
  • 5.0 efficient, friendly, helpful, comfortable, offered tea and coffee.
  • 5.0 I have always had excellent service from Bruce Lynton BMW. The staff are always very courteous from the Service department through to sales. It is a pleasure to deal with such a good company.
  • 5.0 Lovely staff, very welcoming
  • 5.0 You are always very polite, helpful and professional in your service.
  • 5.0 My first time at Bruce Lynton. Pleasantly surprised very happy with the overall handling of the service.
  • 5.0 Your service is exemplary,cannot be faulted, your staff are a credit to your company. Cannot speak highly enough of Bruce Lynton .
  • 5.0 I have always been extremely happy with BMW Service department as well as their driveway service, they are always very courteous and go that extra distance to do what ever it takes to please.
  • 5.0 Very good, as always!
  • 5.0 Turbo's needed replacing so bought a new car from you instead
  • 5.0 Very good initial phone contact with keith followed by excellent service on the day even though Keith unavailable on that particular day.In other words systems in place worked to meet customer needs.
  • 5.0 Smooth and efficient
  • 2.0 they fitted me in when I had a failing battery they charge me to tell me I had a failing battery when I told them my battery was failing and I needed a new battery
  • 5.0 Service agent was very easy to deal with. Explained everything in detail and was very helpful with parking requirements.
  • 5.0 As per usual in the past 8 years and a few different vehicles, my experience with Bruce Lynton was professional, streamlined, efficient and of exceptional standard. I called the Service Team and my call was dealt in a friendly manner - despite the workload the garage had at the time. I thought I may have to wait 4-5 days to have my car serviced, however my car was serviced and valeted nicely within 2 days! Payment and paperwork processed with ease and efficiency which means a great deal with busy schedules I am under. Thanks Bruce Lynton!
  • 5.0 Excellent service. Nice people. Good coffee.
  • 3.0 I was disappointed I had to make 2 trips to the Dealership for the problem to be resolved. Particularly when I was advised on the first visit that there was not a problem.
  • 4.0 I would have liked to have been informed at the time that I booked my service in how long my vehicle would be needed. It wasn't until I dropped my vehicle in that the service representative informed me that the vehicle could possibly be needed all day. Had I known this at the time of booking my car in I woul have arranged my day differently.
  • 4.0 Very helpful thank you
  • 5.0 The service adviser was extremely courteous and very efficient as always.
  • 4.0 The gentlemen looking after me was very personable. It was a shame the USB port wasn't fixed nor the boot release. The latter fault could not be replicated.
  • 5.0 Arranging the service was quick and simple. On the day of the service the staff were friendly and efficient. Overall I was very happy with my experience at this dealership.
  • 5.0 Very competent people
  • 5.0 The service was arraanged at short notice and I was contacted by phone ass soon as the car was ready for collection.
  • 4.0 The first time I went in to have my car serviced (early Feb) it turned out that not everything was fixed, however when I happened to return with a different problem, everything was attended to the second time and the service was excellent.
  • 5.0 Having dealt with this BMW dealership on several occasions, I have always found there service consistently good, the staff are very helpful and courteous, I also feel they respect my property.
  • 5.0 We took my car in for a service and my wife ended up trading her 7 month old Mercedes for a BMW X5 - I'd say your team did fairly well in both service and sales.
  • 4.0 Service was great, parts are extremely expensive!
  • 5.0 Bruce Lynton Southport lent me a new Mini Cooper while my car , which had been recalled by BMW for service to the computer system as, apparently, some 3 Series cars had unwanted unlocking of doors and boot. I did not enjoy driving the Mini Cooper, mainly because my left shoe appeared to be too wide and it was very difficult to put my left foot on the clutch pedal ....I am sure this must have happened to Mini Cooper drivers before...I wonder whether BMW will remedy this fault.
  • 5.0 I always receive excellent service from all areas of BMW Gold Coast. The receptionists are lovely and I have had exceptional service from Craig in service and Gary in sales. The girls in the coffee shop are also lovely.
  • 4.0 The service is fast and nice.
  • 5.0 On time, clean
  • 4.0 The staff were very efficient and attentive. The service was quick and I was very satisfied with the technical expertise of the staff.
  • 5.0 The service by all staff was excellent. I was made to feel most welcome which came across as being most genuine & I was also offered a coffee by 2 different staff members. I also mentioned to a couple of friends after picking up my car that the service went beyond what one normally expects.
  • 2.0 I first took my car in on 5th February as I noticed my wipers weren't working. When I collected the car I was assured that the wipers were working. On the 7th February I drove home from work over 30 km at 8.30pm at night on the MI motorway and because it was raining turned the wiper system on manually. The wipers worked for approximately 1 minuted then stopped altogether. I had to drive home without wipers which is usually a 30 minute drive down the highway. I was reluctant to wait for assistance as I did not want to wait on the highway in the dark when raining, fearing it would be unsafe. I was arrived home well and the windscreen system of BMW was exceptional, the water ran off the window as soon as it hit, but that could have also been the direction of the rain. I then returned the car on 8 February only to be told that night it would take until Monday 11th February to be fixed as the part had to come from Sydney. I lost my car for a whole weekend and was not offered a replacement car. I picked my car up on Monday 11th February only to return it again on 18th February - I had to take a day off work to deal with the issue. While using the car on the weekend I had to place the wiper system on full power and noticed the driver wiper was hitting loudly against the side window panel. I then had to slow the speed down so that I could concentrate on driving. Hence I returned the car on 18th February and I am hoping this will be the last time. By this time I was incredibly frustrated with the whole servicing on my car, the attention to detail was lacking with the Bruce Lynton dealership.
Overview


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